FAQs

Here are some of the questions we get asked most regularly about our fundraising shoots. If your question isn't answered here, please contact us.

Q – How can I find a local shoot to attend?

A – Simply go to www.jacknjill.co.nz/shoots to see upcoming shoots in your area

Q – Do you just take family portraits at the shoot?

A – No, we take a range of portraits including family, siblings and individual images.

Q – How do I book in to attend a fundraising shoot?

A – To book an appointment at a fundraising shoot, you can follow the link found on the marketing materials or go to www.jacknjill.co.nz/shoots and click on the shoot you wish to attend. Once on the booking page, choose your appointment time and pay your $10. If you're struggling to book, please call us on 0800 522 565

Q – I’m attending a fundraiser, how much do photos cost?

A – You are eligible for one digital image free before the cut off date for orders. Additional digital images range from $49 to $239 depending on the package you'd like. A wide range of framed prints and canvas options are also available for purchase online.

Q – Why do I have to pay a $10 booking fee to have photos taken?

A – Our $10 portrait shoots are fundraising events. We work with schools, childcare centres, playcentres, teams, community groups and other organisations to allow them to raise vital funds. The $10 booking fee is retained by them for their fundraising efforts.

Q – Can I get a refund on my $10 booking fee as I didn’t attend the photoshoot?

A – The $10 booking fee is non-refundable.

Q – How do I receive my free digital image?

A – After your photoshoot, you'll be emailed log in details to access your portrait collection. You'll be provided with a coupon code to get one free digital image before the cut off date. 

Q – Can I choose which digital images I get free?

A – Of course you can. Simply choose your favourite image from your online portrait collection.

Q – I don’t have any children, can I attend a fundraiser and am I entitled to a free digital image?

A – You’re welcome to attend any of our fundraising shoots without children. However you are not eligible for free digital image. Photos and digital images are available for purchase with prices starting at $49

Q – How will I receive my order?

A - Digital images will be emailed to you from our website immediately after your order.  Framed prints and canvas typically take 2-3 weeks and will be sent via courier to the address supplied at checkout.

Q – What is a digital image?

A -  A digital image is an electronically captured image that can be reproduced as many times as you like onto any platform i.e. prints, products, facebook and email. You can print, share and use as you wish.

Q – I haven’t received my digital images, what should I do?

A –  If you still haven’t received your images the day following your order, please check your spam, junk and promotions folders. Then contact our office here.

Q – The link I received for digital images has expired. What should I do?

A – We store images for up to 3 months. If you require a new link, please email jill@jacknjill.co.nz We will resend your digital files to you. Please download them and save them immediately or the link may expire again. Please note that we cannot guarantee that your images will be in our archives after 3 months.

Q – How many images are there in a digital file?

A – A digital file means a digital image. When you order 1 digital file, you will receive one electronic image of your choice, You can print, share and use this as you wish as you own the copyright. If you order 3 digital files, you will receive 3 electronic images. If you order 5 digital files, you will receive 5 electronic images. If you order the complete shoot digital files, you will receive every editted image taken at your shoot.

Q – How many images will I receive when I order the complete shoot digital files?

A – The complete shoot will give you every image taken at your shoot. The number of images will vary depending on your sitting but typically collection sizes range from 10 to 30 images depending on the poses that were taken.

Q – I’ve attended a shoot previously and received a printed photo – why don’t you do this anymore?

A – We now offer one digital image instead of a print after consulting our customers. A digital image is an electronically captured image that can be reproduced as many times as you like onto any platform i.e. prints, products, facebook and email. You can print, share and use as you wish.